“If you were to read the instructions: if arriving a terminal 1,meet here if terminal 2, go to this place. I have informed Viator of our flight number and arrival time and we got out of terminal 2, driver wasn’t anywhere. He called me a few minutes later and instructed me to meet him at terminal 1 instead and will take us to go ride a shuttle. He said he will meet us at 18:45 when we got out of the airport at 17:50. I told him I just want to cancel and he said you will pay anyway. At that point, since we are feeling unsafe with this driver,…”

“Driver was waiting for us as we left luggage area. Pleasant drive. Dropped off directly in front of hotel”